Ordering Information

TSMGI is an authorized supplier to Solenis. Orders may be placed online, or by phone (toll free).

In-Stock Orders/Order Status

1-866-758-3050

To place orders or check order status by phone, you may call Customer Service toll free, Monday through Friday 8:00AM – 5:00PM (CST).

Custom Orders

1-866-876-4440
If you don't see what you're looking for online, please contact your Account Manager or click on the “Custom Request” form on the toolbar.

 

Contract Quotes

TSMGI offers complete custom product sourcing and competitive pricing for your next Contract request. For more information or for a Contract quote, please call our Solenis Account Manager at 1-866-876-4440.

Payment Information

Payment for online purchases can be made via the following major credit cards: MasterCard, VISA, Discover, American Express. In accordance with the law, state sales tax will be added (at the time of shipment) for orders shipped to Illinois, Kentucky, and Wisconsin. Your bank statement will show charges from TSMGI.

Security/Privacy

Our secure server software, Secure Sockets Layer (SSL), is the industry standard and among the best software available today for secure e-commerce transactions. SSL is an advanced encryption technology that safeguards your personal information and guarantees privacy.

TSMGI respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party.

 

Customer Service

1-866-758-3050
Monday through Friday 8:00AM-5:00PM (CST)

Shipping charges are non-refundable. 

 

Shipping & Delivery:

Most in-stock orders ship within 1-2 business days. Please allow 3-10 business days for standard UPS delivery (distance dictates delivery days). Due to product demand, some items may be temporarily unavailable when your order is placed. You will be notified if any item is temporarily unavailable. You will be advised when the item will be available and given the option of shipping your order complete or shipping available items immediately and shipping the remainder of your order as soon as the product is available.

All orders will be shipped via UPS Ground services unless otherwise requested. Shipping charges are based on dimensional weight and shipping location. Credit card orders will automatically be charged shipping amounts at time of shipment.

For international shipments, please contact TSMGI Customer Service at 1-866-758-3050 for shipping rates.

TSMGI also offers fast, convenient Express Shipping services. If a rush is needed, please call Customer Service to place your order, 1-866-758-3050. Expedited shipping is 1-3 business days. Additional freight charges will apply for rush orders. Expedited orders must be received by 1:00PM (CT) for next day shipment of in-stock merchandise.

Once you have completed your order online, you will receive an automated email confirmation of your order. To track your order, please call Customer Service at 1-866-758-3050.

Returns/100% Customer Satisfaction

Our ultimate goal is total customer satisfaction and we stand behind our goods and services. If a product fails to meet your expectations, please call Customer Service at 1-866-758-3050, Monday through Friday 8:00AM-5:00PM (CST) within 30 days of purchase for a return authorization form and we will refund, replace or exchange it for you. Returned items cannot be washed, worn or altered with all packaging included and tags still attached. 

 

Custom orders may not be returned or exchanged and are non-refundable, unless defective. 

 

We value your feedback.  Please call to speak with us directly about any product issues so that we may address your concerns.